Shipping and Returns
Happy Cats Guarantee
Shipping is free on orders above $50 and $4.99 on all orders below $50 in the contiguous United States. Shipping costs for Hawaii and Alaska will be calculated and added to the purchase price during checkout. We don't currently ship internationally.
Meep! Let’s keep your cat happy! If for some reason your furry friend doesn’t love their box within 30 days of delivery, you can return it for a refund. We’ll email you a shipping label, you mail your item back and we’ll refund your purchase price minus original shipping costs and $8 for return shipping and handliing. Returns and refunds limited to five cat houses per order.
How to Initiate a Return
- Use the Contact Us link below to initiate your return.
- Tell us your order number and the items you wish to return in the Contact Us form.
- We’ll email you within two business days a prepaid shipping label.
- Mail the items back in their original packaging with your receipt using the shipping label provided.
- Returned items must be returned in original packaging
- Returns must include your receipt. You can print your receipt by logging into your account.
- Cat play wands are not eligible for returns
- Discounted items are final and cannot be returned or exchanged
Click Here to initiate your return: Contact Us