Shipping and Returns
Happy Cats Guarantee
We ship to the United States and Canada. Standard shipping is free on orders above $50 and $4.99 on all orders below $50 in the contiguous United States. Shipping costs for Hawaii, Alaska and Canada will be calculated during checkout.
Two-day Express Shipping
Orders received by 2 pm ship out the same day and be delivered in two business days. Orders received after 2 pm ship out the next business day and be delivered in two business days.
If your order is received, for example, by 2 pm on a Monday, you can expect the package to be shipped that same day and delivered by Wednesday evening.
If your order is received after 2 pm on a Monday, you can expect the package to be shipped the next day (Tuesday) and delivered by Thursday evening.
Two-day Express Over the Weekend
If your order is received by 2 pm on a Friday, you can expect the package to be shipped the same day and delivered by Tuesday evening.
If your order is received after 2 pm on a Friday, you can expect the package to be shipped the next business day (Monday) and be delivered by Wednesday evening.
Meep! Let’s keep your cat happy! If for some reason your furry friend doesn’t love their cat house within 30 days of delivery, you can return it for a refund.
We’ll email you a shipping label, you mail your item back and we’ll refund your purchase price and original shipping cost. Returns and refunds limited to three cat houses per order. All items in a discount or Mix & Match bundle must be returned in full to be eligible for a refund. Individual items within a discounted bundle are not eligible for refunds. We are unable to accept returns or provide refunds on orders from Canada.
How to Initiate a Return
- Use the Contact Us link below to initiate your return.
- Tell us your order number and the items you wish to return in the Contact Us form.
- We’ll email you within two business days a prepaid shipping label.
- Mail the items back in their original packaging with your receipt using the shipping label provided.
- Returned items must be returned in original packaging
- Returns must include your receipt. You can print your receipt by logging into your account.
- Cat play wands are not eligible for returns
- Discounted items are final and cannot be returned or exchanged
Click Here to initiate your return: Contact Us